Loja.Top

    Privacy Policy

    Last updated on: 2023-07-04.

    Introduction

    Promise LTDA, with CNPJ 49.110.260/0001-09, owner of the MermAId and Loja.Top brands, takes your privacy seriously. We are committed to maintaining the confidentiality, integrity, and security of all personal information of our users and customers. This Privacy Policy explains how we handle the personal information we collect when you use our services.

    This policy complies with the General Data Protection Law (LGPD), Law No. 13.709/2018, of Brazil.

    Uses of Personal Information

    The personal information collected may include your name, email address, phone number, physical address, and other details necessary for the provision of our services or for their improvement. This information is used to:

    1. Provide, maintain, and improve our services;
    2. Process transactions and send notifications related to your purchases;
    3. Verify your identity and prevent fraud;
    4. Respond to your comments, questions, and customer service requests;
    5. Send technical communications, updates, security alerts, and administrative messages;
    6. Communicate with you about products, services, offers, promotions, rewards, and events offered by Promise LTDA and by our selected partners;
    7. Verify conversions, carry out remarketing, and verify the effectiveness of our marketing campaigns.

    Correction and Removal of Personal Information

    In accordance with the LGPD, you have the right to:

    1. Confirm the existence of processing of your personal data;
    2. Access your data;
    3. Correct incomplete, inaccurate, or outdated data;
    4. Anonymize, block or delete unnecessary, excessive or processed data in non-compliance with the provisions of the LGPD;
    5. Data portability to another service or product provider, upon express request;
    6. Delete personal data processed with your consent, except in the cases provided by law;
    7. Obtain information about the public or private entities with which Promise LTDA has shared your data;
    8. Information about the possibility of not providing consent and about the consequences of the refusal.

    To request the correction, alteration, or removal of your personal information, please contact us through our Customer Service Center.

    Promise LTDA commits to respond to all requests within a maximum period of 30 (thirty) days, as stipulated by the LGPD.

    Changes to this Privacy Policy

    Promise LTDA reserves the right to change this Privacy Policy at any time. Changes and clarifications will take effect immediately after their publication. We will display a notice on our website to notify about any changes made.

    Consent to Cookies, Tracking, and Analytics

    To provide a personalized experience to our users, we use cookies, pixels, and other similar technologies that allow us to understand our users' actions and optimize our services.

    "Cookies" are small text files placed on your device that allow us to remember your preferences, track your visit, and better understand how our site is used. Some cookies are necessary for the operation of our site, while others can be deactivated.

    "Pixels", such as Meta/Facebook Pixel and Google Analytics, are pieces of code used to collect information about the use of our site, allowing for remarketing, conversion tracking, and providing detailed analyses that help us optimize our services.

    By using our site, you consent to the use of cookies and similar technologies for the purposes described above. You can change your non-essential cookie settings at any time, however, some functionalities of our site may not be available without them.

    Third-Party Providers

    We work with third-party providers to operate and improve our services. You can consult each of their privacy policies in the links below:

    1. Hosting: Vercel, AWS, Neon;
    2. Email: AWS;
    3. Artificial Intelligence: OpenAI;
    4. Payments: Pagar.me;
    5. Analytics and Conversion Tracking: Google, Meta (Owners of Facebook, Instagram);
    6. Messaging: WhatsApp.

    These providers have access to the necessary information to perform their specific functions but are not authorized to share or use the information for any other purpose. We take steps to ensure that data shared with third-party providers are minimized as much as possible.

    Eventually, new service providers may be added or removed. In these cases, we will update this Privacy Policy with links to the privacy policies of the new providers, and notify about changes through a notice on our site.

    Emergency Use of New Providers

    In emergency situations, to maintain the continuity of our services, we may be forced to use new service providers without the possibility of immediately updating this Privacy Policy. In these cases, we will continue to ensure to the maximum technically possible extent the security and privacy of your personal information, and that the shared information is minimized.

    Contact

    If you have any questions about this Privacy Policy, please contact us:

    Promise LTDA

    Customer Service

    [Address]

    [Email]

    [Phone]